Stage 04 · Management
Managed Rack Support
Your rack is live. Now who's watching it? Our retainer model puts a dedicated engineer on your infrastructure — monitoring, responding, and keeping your inference workloads running.
What's Included
Retainer coverage, in plain terms.
Remote Monitoring
24/7 hardware health monitoring via IPMI/BMC. We alert before failures become outages.
Hardware RMA Management
When a component fails under warranty, we handle the RMA — shipping, tracking, and reinstallation.
Firmware & Driver Updates
Scheduled maintenance windows for BIOS, NIC firmware, and GPU driver updates — applied safely without disrupting workloads.
On-Site Response
When remote resolution isn't enough, we dispatch to the facility. Austin-based means fast response times.
Monthly Reporting
Hardware health summaries, uptime metrics, and incident logs delivered monthly so you know exactly what's happening in your rack.
Direct Engineer Access
No helpdesk, no ticket queue. You get a direct line to the engineer who knows your rack. We're Austinites — we answer the phone.
Why Retainer?
We succeed when your rack runs.
A break-fix model creates the wrong incentive. If we only get paid when something breaks, we're not motivated to prevent the break in the first place.
The retainer model means our revenue depends on your uptime. We monitor proactively, replace hardware before it fails completely, and respond fast because your inference SLA is our business objective too.
If your rack is down, we're not doing our job.
Want someone watching your rack?
Tell us about your infrastructure and we'll scope a retainer that fits your size and budget.